FAQs / Policies
Shipping:
We ship within 1-2 business days. Due to recent spike in demand from our appearance on shark tank, it may take us a touch longer, but we're working on it!
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Return / Exchange Policy:
We are happy to accept exchanges (depending on availability) but swimwear is a sensitive product and we do not accept returns for refunds, except for defective merchandise. Please shop responsibly and make sure you want Moonies. Items marked "Final Sale" are not eligible for return or exchange. All "Closed Window" Moonies are Final Sale. All exchanges must be requested by email 14 days from the day you receive the product. All tags and packaging must be intact and Moonies must be unwashed, undamaged and unworn (except for trying it on). Customer pays for return shipping. Please verify availability for any exchanges first. Include your name, order number, address, desired color and size, and mail your Moonies us. Contact us for address and more return instructions: returns@moonies.co
Preorders:
If we are out of stock, place a Preorder to get in line for our next shipment. All Preorders will come with free shipping and a free gift! We will have some units available in early December, but demand from Shark Tank has been incredible and we are a little backed up. We will get you your Moonies as fast as possible, but it's a busy time of year and we are subject to manufacturing delays. We expect to ship remaining pre-orders January 15, 2025, but could be later depending on demand. We love you for your patience and thank you for your understanding!
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Eco Friendliness:
Moonies are made with the environment in mind. Our suits are made from 86% recycled polyester. We hope to improve that shortly to 100%. Our shipping bags are made from 100% recycled post-consumer plastic.
One reason we do not give refunds is because a massive number of returned goods end up in a landfill - so please buy all goods responsibly. "Fast Fashion" (producing cheap, quick goods from virgin materials meant to wear out quickly) is hugely damaging to our planet. While it costs more to produce and ship our high quality suits from recycled materials, as humans, we really don't have another option. Our imprint on the world is real. Buy responsible, quality goods that last. Buy Moonies.
Care:
To care for your Moonies, wash it on gentle cycle with like colors. Hang dry. Do not iron.
Christmas Lottery:
If we are sold out, make a Preorder. We will have some additional stock available early December 2024, but we wont receive the next shipment until mid January. We will set aside a small amount of stock in December for a lottery for all preorders made that will be eligible to ship the first week of December BUT, depending on demand, we likely will not have enough December stock to cover all orders. If you preorder Moonies by December 1, you will be eligible and automatically entered into this Christmas Lottery. If you are not selected in the Christmas Lottery, the next shipment is expected to Ship mid-January 2025. We love you!